About Us Contact Us Packages Services
24 / 7 Support

We're Always
Here for You

Questions about a booking, payment issues, partnership enquiries, or just want to say hello — our team responds within 2 hours.

Send Us a Message

We'll get back to you within 24 hours on business days.

Response Time

Email within 24 hrs · WhatsApp within 15 min · Calls answered instantly

Phone Support

Mon – Sat, 9 AM – 7 PM
+91 92160 87211

Head Office

GoElectriQCabs HQ
Jaipur, Rajasthan – 302001

WhatsApp

Available 24 / 7
Chat Now →

Common Questions

Frequently Asked Questions

Can't find your answer here? Use the form above or WhatsApp us directly.

Log in to your profile, go to My Bookings, and select the booking you want to change. Cancellations made more than 2 hours before the trip are fully refunded. For modifications, call us directly for fastest assistance.
We accept UPI, credit/debit cards, net banking via Razorpay, and cash payments to the driver. For packages, a partial advance (20%) is collected online and the balance is paid at the end of the trip.
No. Toll charges, state border taxes, and parking fees are charged extra and are payable directly by the passenger. These will be communicated transparently before the trip starts.
Once a driver is assigned, you'll receive their name, vehicle number, and mobile number via SMS and WhatsApp. You can call them directly or contact our support team for live updates.
Yes. During booking, enter the traveller's mobile number in the contact details. The driver will coordinate with that number. Your account is used only for payment and booking management.
Call us immediately at +91 92160 87211 or WhatsApp us. We'll either reassign a driver within 15 minutes or arrange a full refund. Your time is valuable and we take no-shows very seriously.
Visit our Partner page and fill in the enquiry form. Our team will call you within 24 hours to walk you through the onboarding process.
Yes. Every vehicle in our fleet is a battery electric vehicle (BEV) — zero tailpipe emissions. We do not operate hybrid or CNG vehicles. This is central to our mission of sustainable transport.

Quick Actions

Jump straight to what you need.

Chat with us